In what is becoming an annual exercise, Lisa and I reviewed the past year of trends collected in The Scan to forecast what might be coming in 2018. Our resulting essay appears in Inside Higher Ed today. While the developments affecting higher education are sobering, we also offer practical advice for action steps college and university leaders can take to get ahead of the curve. We welcome your thoughts and additions to our list.
A couple of news announcements about Penn State caught my eye this week. Both are attempts to get past significant scandals by taking policy or programmatic action.
As I wrote in an earlier blog post on recovering from a PR crisis, there is a basic formula used by most people and groups who successfully move past a major scandal. It includes:
- Admit the mistake or wrongdoing
- Apologize without excuses
- Explain why it happened, or what you will do to find out
- Take steps to fix the damage and prevent a similar occurrence in the future