Tag Archives: crisis communication

Penn State’s Approach to Scandal Recovery

A couple of news announcements about Penn State caught my eye this week. Both are attempts to get past significant scandals by taking policy or programmatic action.

As I wrote in an earlier blog post on recovering from a PR crisis, there is a basic formula used by most people and groups who successfully move past a major scandal. It includes:

  1. Admit the mistake or wrongdoing
  2. Apologize without excuses
  3. Explain why it happened, or what you will do to find out
  4. Take steps to fix the damage and prevent a similar occurrence in the future

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Recovering from a PR Crisis

Image for blog on PR crisisI continue to see programs teaching leaders and organizations how to recover from a PR crisis. The demand for this advice seems to be a bottomless pit.

It’s inevitable that people and organizations eventually screw up. Your response has the power to make it OK again or dig you in way deeper. There’s a basic formula for recovery, and it’s pretty much the same in every circumstance. Continue reading

Setting Boundaries for Media Access on Campus

The clash between news reporters, protesters and faculty at the University of Missouri has sparked a dialogue about First Amendment rights, media coverage of protest and why protesters might not want the news media in their midst.

Not surprisingly, the news media are reporting the incident as a violation of freedom of the press, and they may be right. But there are boundaries when it comes to media access on campus, and it’s worth discussing them.Image for blog on media access Continue reading